Account Operations Associate

This position is based in San Francisco, CA, Portland, OR, or Birmingham, AL

About this role

Azlo is a new fintech company that helps business owners, entrepreneurs, and freelancers pay, get paid, and manage their money. Backed by BBVA, we’re on a mission to transform small business banking. We’re looking for an Account Operations Associate to oversee critical parts of our customer account operations, transaction monitoring, and customer resolution operations.

What you’ll do

  • Manage and perform day-to-day operations across our accounts (deposits, ACH, MRDC, wires, etc).
  • Partner with our core banking partner to resolve customer or account issues and track performance
  • Monitor and oversee KPIs for account operations
  • Support build out and scale of team systems and rulesets
  • Troubleshoot with Azlo development team and our tech partners any issues related to account operations
  • Provide input into product features and design
  • Adapt, maintain, or define new processes or policies as required

What you’ll bring

  • 3+ years in account or deposit operations at a financial institution
  • Proven track record of building and maintaining relationships across business departments
  • Relentless focus on outcomes and execution
  • Strong decision making capabilities
  • Ability to design and build new systems or processes
  • Working knowledge of back-end processes across multiple bank functions (ACH, MRDC, debit cards, etc.)
  • An entrepreneurial attitude and ability to work in a fast-paced, flexible environment
  • Ability to communicate with all levels of the organization

What we bring

  • High impact role in an early stage fintech company
  • A killer team with decades of experience in finance, tech, and startups
  • A mission to empower multicultural business owners, and a mandate to do away with the old models of banking
  • Backing from a leading global bank with resources to support our growth

How to Apply

To apply, send your resume to careers@azlo.com.

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Equal Employment Opportunity and Affirmative Action Statement

Azlo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Azlo considers for employment and hires qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.