Frequently Asked Questions
What is Azlo?
Azlo is fee-free, mobile business banking for small businesses, freelancers, and other entrepreneurs. You can use Azlo to:
- Make purchases with your Azlo Visa debit card
- Send digital invoices
- Mail checks and pay billers
- Send ACH (direct deposit) payments to employees, contractors, and suppliers
- Transfer funds to and from your other bank accounts
Are you really fee-free?
Yes, absolutely. We don’t charge overdraft fees, maintenance fees, transaction fees, card replacement fees, or anything of the sort.
Keep in mind that if you use an Azlo account with other services or companies, they may charge a fee. For example, if you accept payments for Azlo invoices via Stripe, Stripe fees will apply.
If you don't charge fees, how do you make money?
We earn revenue from the interest on deposits in Azlo accounts. We also earn a small sum every time someone makes a purchase with an Azlo card—the merchant pays to process the card transaction, and we get part of that payment.
Who can use Azlo?
We offer accounts to a wide range of entrepreneurs, including small business owners, freelancers, and online retailers. We do have some basic eligibility requirements; in order to apply for an Azlo account, you must be:
- At least 18 years old
- Living in the U.S., with a verifiable U.S. address
- A U.S. citizen or a resident with a Permanent Resident Card or an H, L, or O visa
- Residents who are not citizens will also have to provide a current passport for verification purposes
How do I open an account?
You can fill out an application online, in just a few minutes. Click here to get started.
Once you submit the application, our team will review it within 1-2 business days and let you know if we’re able to make a decision right away or if we need a few more details.
The exact documents and information we need will depend your specific situation, but here’s a general guide:
Business formation documents
- If you have a sole proprietorship, we won’t ask for any business formation documents (though if you have a DBA or EIN, we may ask for documents to verify those details. More on that below.)
- If you have a general partnership, we’ll ask for a copy of your partnership agreement.
- If you have a corporation or limited liability company, we will ask for a copy the documents you filed to form your company. These are often called Articles of Organization, Articles of Incorporation, or Articles of Formation.
If you have a DBA (doing business as) name and your state requires that you register that name, we’ll ask for a copy of your registration documents.
If you have an Employer ID Number (EIN), we may ask for a copy of the document the IRS gave you when they issued your EIN.
We do need to verify your personal information in order to open a bank account for you, so we may ask for an ID or other documents to verify your name, address, or Social Security number.
How do I deposit checks?
You can deposit checks by snapping a photo of them with the Azlo mobile app. You can also deposit checks by mail.
How do I accept payments with Azlo?
Can I connect my Azlo account with my accounting software?
What ATMs can I use?
We partner with the Allpoint network, and any of their 55,000 ATMs will be entirely fee-free for you to use. You can use their handy ATM locator to see how many are nearby. (We also have an ATM finder built into our mobile app.)
Of course, you can also use out-of-network ATMs; if you do, we won’t charge a fee but the ATM owner likely will.
Are my deposits insured by the FDIC?
Yes, Azlo accounts are offered in partnership with BBVA Compass, member FDIC. Your deposits are insured up to the FDIC limit. You can learn more about coverage on the FDIC website.
How do invoices work?
You can send invoices to clients directly from within your Azlo account. Right now, there are three payment options for invoices; your clients can mail you a check, send a wire or bank transfer to your Azlo account, or pay via credit or debit card.
A note on card payments—these are enabled by our integration with Stripe, so this option is only available if you have a Stripe account connected to Azlo. Normal Stripe fees will apply. We’re planning to offer similar integrations with other card payment processors in the future.
Can I send and receive wires?
You can receive international and domestic wires with Azlo, entirely fee-free.
We don’t have the ability to send wires, but you can send bank-to-bank payments anywhere in the U.S. and we’re working to offer international payments in the near future.
Do you offer checkbooks?
Azlo does not offer checkbooks and checks with your Azlo account and routing number printed on them will not work. We do offer a couple of great alternatives to checkbooks, though. Both are entirely free to use.
Can I deposit cash?
We aren’t set up to accept cash deposits because we operate online and we don’t have branches. This may change in the future, and we’re always listening for feedback and requests from our customers and potential customers.
Can I add a business partner to my Azlo account and give them a debit card?
Right now, Azlo accounts can only support one user. That means only one person can access the account. We’re working hard to offer accounts that can support multiple users; when these are ready, you will be able to share an Azlo account with your business partners.
Do you offer accounts to business owners living abroad?
Right now, we can only accept applications from business owners who live in the U.S. We can currently offer accounts to U.S. residents who are citizens, permanent residents, or temporary residents with H, L, or O visas.
Are there any business industries that Azlo does not support?
Yes, there are a few industries we cannot currently support, including internet gambling, some money services businesses, exchanging virtual currency, private ATMs, and cannabis sales.